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The growing market for customer experience analytics.

The Customer Experience (CX) field is gaining interest and predicted to grow 13.3% in the next five years. An increasing number of Canadian companies recognize the importance of using data analytics tools to provide personalized customer experiences. The overall business landscape in the global market is evolving and changing rapidly and the customer’s level of … Continue reading The growing market for customer experience analytics.

Canada’s hottest food & beverage trends for 2019.

Awareness of Canadian food and beverage trends and changing consumer preferences can help industry exporters better target their marketing and sales in Canada. According to Restaurants Canada, total food service sales in Canada are projected to reach $88.7 billion in 2018, with millennials as the key drivers of growth. The hottest trends that consumers are asking … Continue reading Canada’s hottest food & beverage trends for 2019.

Marketing to Millennials in Canada

Millennials represent a large segment of the Canadian population with buying power in multiple sectors. Since Newsweek named the Boomer cohort, each subsequent generation has been labeled (Gen X, Millennial, Gen Z) as though age defines us. Generational experts are reshaping this way of thinking. Canada has approximately 9.5 million Millennials, born between 1981-1996. What are the … Continue reading Marketing to Millennials in Canada

Canada’s Anti-Spam Legislation (CASL): are you compliant?

On July 1, 2014, Canada enacted anti-spam legislation (CASL) designed to protect Canadians’ electronic transmissions while ensuring Canadian businesses could remain competitive in the global marketplace. In short, CASL prohibits the: Sending of commercial electronic messages without the recipient’s consent (permission), including messages to email addresses, social networking accounts, and text messages to cellular phones, … Continue reading Canada’s Anti-Spam Legislation (CASL): are you compliant?